Professional and honest! Another AC guy told us we needed to change the whole unit, while Bob came over and changed a few broken parts. cost only 5% of the other company quoted me and my AC is working great now. Highly recommended!
I am now a customer for life. I was battling with my home warranty company for 2 weeks with no resolution to my A/C issue. I took a chance and called this company. They came out the same day and fixed my issue. I canceled my home warranty policy and will stuck with this company for future issues with my A/C. I highly recommend.
Quick, efficient, and very professional
This is a great company. They addressed our issues from the February ice storm and made several calls to make sure our issues were fixed. After repairs were made it came to our attention something had been damaged and the cost to replace it was $40. When I called and told them about it they quickly wrote me a check for $40. Thanks Tom and Bob.
Tom Wilson, the owner, responded on very short notice. Fixed the problem and only charged for a service call. He had ample opportunity to charge more, but explained that it was a simple solution and would only charge for the call. Have used several A/C companies in the past and Advanced Air is by far the best! Highly recommend and these guys are fantastic! He even had a great story about Paul Klipsch, the inventor of one the finest stereo speakers ever built.
These guys do an excellent job. If you’re looking for great service call Advanced Air.
I called on a saturday morning in july when my air stopped blowing cold the night before, after speaking with Tom over the phone with particulars of my problem, he said would be able to come by sometime this morning. About an hour later he was here looking for the problem. He could of said my unit was dead, or a line was cracked or any tech jargon that would sound bad. But instead he honestly and quickly found the fan breaker had gone bad. He replaced it in minutes, checked out my freon which was low by 2 lbs and replaced that, put a new cap on the freon to help keep it in and charged a very, very resonable rate for the replacement. Based on this one experience I would highly recommend Tom and Advanced Air to anyone with a simular problem.
Our A/C quit cooling late in the day on a hot, humid Friday afternoon. My phone call for help was answered by Danielle, who was very understanding, professional and quite helpful. She set up an early appointment for Saturday morning. However, a few minutes later she called back and said she had someone who had just finished another job nearby and they could come out now if I was going to be at home.
Shortly after that Tom Wilson, the company owner, showed up with a friendly greeting and went right to work diagnosing the problem. He offered a few possible scenarios as to what could have caused the problem as he checked for leaks and recharged the refrigerant in the system, so that we had cooling for the night. We agreed that he would return to inspect the evaporative coils in the attic unit thoroughly in the cooler morning hours. He would not accept payment for his services that evening and said he would hold the ticket open until he was entirely certain what was required to finish the repair. I had complete confidence in his ability and his expertise although I was preparing for a major expense or even a recommendation for a new unit.
He returned as promised and to my relief found only a minor issue that he repaired immediately. The cost was extremely reasonable and I now know who I will trust for all of our future A/C needs, whether large or small. It is great to meet a local business owner who is genuinely a nice guy… honest and caring and he places the needs of his customer at the top of his list. My sincere thanks and my highest recommendation to the good people at Advanced Air.
We had our HVAC system replaced. This family owned company goes above and beyond to provide excellent service and products. They even helped me install window units due to my health while ours was out of service. Very clean professional work by employees with courteous and helpful attitudes. All work was done timely and completely as promised. Owner was even available to answer questions over the weekend. We HIGHLY recommend Advanced Air. You can count on them to be honest about the best solution to your problems.
We have used Tom and his technicians for the past 8 years since moving to the area in 2015. We started with multiple quotes from several A/C companies and then learned how prompt, thorough, & competitively priced they are. The quality & cost Advanced Air offers is real. You won’t be disappointed.