Testimonials

We had our HVAC system replaced. This family owned company goes above and beyond to provide excellent service and products. They even helped me install window units due to my health while ours was out of service. Very clean professional work by employees with courteous and helpful attitudes. All work was done timely and completely as promised. Owner was even available to answer questions over the weekend. We HIGHLY recommend Advanced Air. You can count on them to be honest about the best solution to your problems.

Our A/C quit cooling late in the day on a hot, humid Friday afternoon. My phone call for help was answered by Danielle, who was very understanding, professional and quite helpful. She set up an early appointment for Saturday morning. However, a few minutes later she called back and said she had someone who had just finished another job nearby and they could come out now if I was going to be at home.

Shortly after that Tom Wilson, the company owner, showed up with a friendly greeting and went right to work diagnosing the problem. He offered a few possible scenarios as to what could have caused the problem as he checked for leaks and recharged the refrigerant in the system, so that we had cooling for the night. We agreed that he would return to inspect the evaporative coils in the attic unit thoroughly in the cooler morning hours. He would not accept payment for his services that evening and said he would hold the ticket open until he was entirely certain what was required to finish the repair. I had complete confidence in his ability and his expertise although I was preparing for a major expense or even a recommendation for a new unit.

He returned as promised and to my relief found only a minor issue that he repaired immediately. The cost was extremely reasonable and I now know who I will trust for all of our future A/C needs, whether large or small. It is great to meet a local business owner who is genuinely a nice guy… honest and caring and he places the needs of his customer at the top of his list. My sincere thanks and my highest recommendation to the good people at Advanced Air.

This week was the coldest of winter, with temperatures as low as 9 F. We had extended periods in the twenties. Despite the snow and ice, everything was fine. Then two nights ago, the heat pump stopped working. The thermostat was blank. I prompted Gemini to help me troubleshoot. After following all the simple steps, including the YouTube explanations, I gave up. I tried resetting the heat pump circuit breaker at the electrical panel, but it didn’t work. I called Bob at Advanced Air, but the roads were still icy and dangerous. He said he could come the next day in the afternoon. Bob first discovered that no power was coming into the HVAC unit indoors. When he checked the electrical panel, he discovered that the original installer had fed the primary circuit and the emergency heating circuit into the same circuit breaker. With the extended freezing weather, the emergency heating kicked in, overloading the circuit breaker. Bob separated and capped off the emergency heating circuit, then lowered the thermostat to seventy to prevent activation. The cold spell was ending anyway. The ice on the roads was melting. The overloaded circuit was no longer working. Bob replaced it with another unit, enough to handle the load from the primary circuit. That was enough to get the heat pump working. However, we still need to address the capped-off circuit for future cold spells. Bob suggested that we have an electrician reorganize the circuit breakers in the panel because the current layout doesn’t have space for the extra circuit breaker. Today, we scheduled Cool Hand Electric to do that tomorrow morning. I highly recommend Advanced Air. Especially with technicians like Bob.

We have used Tom and his technicians for the past 8 years since moving to the area in 2015. We started with multiple quotes from several A/C companies and then learned how prompt, thorough, & competitively priced they are. The quality & cost Advanced Air offers is real. You won’t be disappointed.

Tom Wilson, the owner, responded on very short notice. Fixed the problem and only charged for a service call. He had ample opportunity to charge more, but explained that it was a simple solution and would only charge for the call. Have used several A/C companies in the past and Advanced Air is by far the best! Highly recommend and these guys are fantastic! He even had a great story about Paul Klipsch, the inventor of one the finest stereo speakers ever built.

Professional and honest! Another AC guy told us we needed to change the whole unit, while Bob came over and changed a few broken parts. cost only 5% of the other company quoted me and my AC is working great now. Highly recommended!

I am now a customer for life. I was battling with my home warranty company for 2 weeks with no resolution to my A/C issue. I took a chance and called this company. They came out the same day and fixed my issue. I canceled my home warranty policy and will stuck with this company for future issues with my A/C. I highly recommend.

We were lucky that they came out the same day and Bob was wonderful! Very reasonable price to fix our issue, blown fuse, and from start to finish great company. Thank you Danielle also who answered my phone call, she was very nice and friendly. Thank you guys for great service!

These guys do an excellent job. If you’re looking for great service call Advanced Air.

We’ve been using Advanced Air the last few years for our A/C maintenance and they always do a great job.